Terms and Conditions

Effective Date: 11/04/2025

Welcome to Hello Holy! These Terms and Conditions ("Terms") govern your use of our website, www.helloholy.com.au, and the purchase of our Christian-inspired cups and other related products ("Products").

By accessing this website and/or purchasing from us, you agree to be bound by the following Terms. Please read them carefully.

1. About Us

Hello Holy creates and sells inspirational, faith-based drinkware and accessories. Our goal is to spread encouragement, love, and the message of Christ through everyday items.

2. Use of the Website

You agree not to misuse our website. You may not:

  • Use it for unlawful purposes

  • Interfere with its security or integrity

  • Attempt to gain unauthorised access to any data or information

We reserve the right to refuse service or terminate accounts if we believe a user violates these Terms.

3. Orders & Payments

All prices are listed in AUD and are subject to change without notice.
By placing an order, you agree that:

  • You are legally able to enter into a binding contract

  • All information you provide is accurate and complete

We accept major credit cards and secure online payment methods.

4. Shipping & Delivery

We aim to ship all orders within 2 business days. Shipping times may vary depending on your location.
We are not responsible for delays caused by carriers or customs.
We only deliver within Australia and New Zealand. International orders are currently not accepted.
We use Australia Post as our delivery service and the following time frames for delivery are as follows as per Australia Post:
Standard Australia delivery: 3-8 business days
Express Australia delivery: 1-3 business days
Standard New Zealand delivery: 4-10 business days

5. Returns & Refunds

If you’re not satisfied with your purchase, we accept returns within 15 days of delivery.
To qualify for a return:

  • Items must be unused and in original packaging

  • You must contact us at helloholyfinds@outlook.com for return instructions

  • Refunds are processed once the item is received and approved.

6. Intellectual Property

All content on this website—including images, logos, designs, product descriptions, and scripture references—is the property of Hello Holy and protected by copyright laws.

You may not copy, reproduce, or use our content without written permission.

7. Faith-Based Content

Our products are designed to reflect and share Christian values. We do not guarantee that all scripture interpretations will align with all denominations. We aim to uplift and inspire while respecting all faith journeys.

8. Limitation of Liability

We are not liable for:

  • Any damages resulting from the use or misuse of our products

  • Losses due to delays, site downtime, or technical issues

Our total liability is limited to the amount you paid for the product.

9. Privacy

Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your information.

10. Changes to Terms

We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page. Continued use of the website after changes are made constitutes acceptance of those changes.